Pink Bracelet

Sellers aren’t required to provide a refund unless stated in their shop policies. 

What are shop policies?

Each seller on Handmade in Chestermere is responsible for their own policies regarding refunds, exchanges, and returns. Policies vary from shop to shop. 

Before purchasing, review the shop’s Returns & exchanges policy. You can find the shop’s policies on the listing page.

Specific questions about a shop’s policies are best answered by the seller. Contact the shop with any questions about their policies.

What should I do if the seller doesn’t refund my order?

If the seller doesn’t allow refunds, you may be able to open a case with Handmade in Chestermere.

Cases can be opened if:

• Your never received your order
• Your order wasn’t as it was described on Handmade in Chestermere